Whilst we try to ensure all colours are depicted in our photos as accurately as possible, there can sometimes be some slight colour variation especially around different shades of grey. This is caused from photography lighting conditions as well as dif...

We will issue you the refund amount by crediting your account within 2 working days according to the same payment method you used for purchase. Please note whilst we may have processed the refund already, it may still take a few days for the refund to b...

Refunds under our money back guarantee do not include shipping, handling and transit insurance charges, which are not refundable in any case. For all refunds, the buyer is responsible for return shipping and must be returned in its original packaging &...

It is unusual for an item to arrive damaged as we have a strict quality control process. However, in the rare case that it is damaged, please contact us within 24 hours of receiving the product with photos showing the relevant damage. Our team will asse...

All our products come with 12-months warranty which covers against any manufacturing and structural defects. Our products, such as mattresses, are rigorously tested to the highest quality standards, and are designed and manufactured to ensure qualit...