RSS Feed
Find Instant Answer


Due to high volumes of customer enquiries, we have increased our email and live chat staff to provide faster response times. However, to speak with someone direct from Tommy Swiss, please request a call back to your nominated number by clicking on the ...
This is a common question we get from potential customers who see something they like on our eBay store and ask if there is any discount if they purchased from us without going through eBay. Unfortunately we do not provide any discounts. The prices ...
Our white bedside table BT50 is in between a high gloss and matte finish. It is not overly shiny like a piano finish, but is also not a dull matte type finish. The best indication of the surface is by looking at the actual product photos shown on ou...
Unfortunately, we are unable to offer weekend delivery. This is because all our items are dispatched from our warehouse using courier transportation companies. Almost, if not all courier companies in Australia do not offer weekend delivery similar to A...
Yes, you are able to return the item back for a refund as long as it is within 7 days of receiving the product. You will need to return the item in its original packaging to 30 Jayco Drive, Dandenong South VIC 3175. Once we receive it, we will issue...
We normally do not recommend customers use our bed frames purely for the bed head with their existing traditional ensemble although some customers have done so in the past. This is because firstly, our bed frames come free with surrounds, steel supp...
The replica swan chair\'s height cannot be adjusted and does not have any gas lift function as true to the original version.
Usually the courier company can give you some sort of window to allow for you to sign for it when it arrives. As road deliveries depend heavily on traffic conditions, it is unlikely the they can give you a specific delivery time or narrow window of arr...
We are able to dispatch the item on whichever day you prefer, but can't guarantee the actual arrival date as it is delivered via a third party courier company. However, it is usually possible to time it so that it arrives pretty much when you want it. ...
If you are in a hurry, there is no need to set up an account or register your details in order to place an order with us. Click on Guest Checkout and follow the instructions. When you get time it is well worth setting up an account so that you can t...
The only credit/debit cards we accept are Visa and Mastercards. Unfortunately, we do not accept American Express (Amex).
Yes, we accept PayPal payment.
Due to the size and nature of all Tommy Swiss products, we are unable to deliver to a PO Box. You must supply a proper Australian delivery address in order to receive our products.
No. Unfortunately, we do not offer C.O.D. as all deliveries are done by third party courier/delivery companies. As they are not our own drivers, they are unable to collect payment from customers when the deliver your item.
Tommy Swiss is an online only retailer which means we do not have a showroom or a store to view our products. By eliminating the expensive costs of running a showroom, we are able to offer top notch quality at seriously unbeatable prices in Australia. ...
At the moment, we are not wholesaling our products to other stores, as these stores often double or triple the price we supply to them. We believe in offering the best wholesale prices directly to the public through our online store only.
We are not able to offer any lower prices or discounts on any of our products as they are at rock bottom prices regardless of the quantity purchased. All our prices are exceptionally low which often results in a high percentage of return customers. ...
Unfortunately, we do not offer any shipping discounts for combined or multiple orders. The main reason is our current product range features a lot of large bulky furniture which is delivered Australia wide using third party courier companies. Courier c...
We have a selection of bed side tables available on our website and also on our eBay store. If you click on the 'tables' section of our website, you will be able to see all the bed side tables we currently have. At this stage, there are no plans to ...
All our product listings are for the mattress only and does not include the mattress base. Unfortunately, at the moment we do not sell mattress bases. However, we have a very large range of bed frames (bed head and base) which are very similar to t...
Unfortunately, we do not stock any mattress bases. But we do have a large range of bed frames (which are similar to bases) available for sale on our website and also on our eBay store. The mattress bases that we show on our photographs are for illus...
When you place an order at our online store www.tommyswiss.com.au [1], you and Tommy Swiss store manager receive an instant notification by email or SMS. Email notification contains full details of the order except for your credit card detail. If you d...
We do not ship anywhere else outside Australia. If you are living overseas but would like to make a purchase and to have the item sent to your relative or friend in Australia as a present, we can arrange this for you.
For our more popular bed frames, they will come in different colours such as black, brown, white etc. The availability of different colours for the same model will be shown on our website. If the bed frame is only listed on our website as the one co...
All our products come with 12-month return to base warranty except where stated otherwise. The warranty covers against any manufacturing defects. Each of our products, such as mattresses, are rigorously tested to the highest quality standards, and a...
Shopping at Tommy Swiss is an easy, fast and secure process. First visit our online store at www.tommyswiss.com.au [1]. When you have found a product that you like and wish to buy, just click on the 'Add to Cart' button. You can verify the items in you...
For all items in stock, we will usually dispatch your item on the same day or next working day after payment is received. Once it has been sent out, the transit time will depend on your location. The best way is to always call the courier company qu...
Once the item has been dispatched from our warehouse, the best way to find out how long it will take for it to arrive, or the approximate transit time is to call the courier company quoting your item tracking number. As a rough guide line, please fi...
For items in our online store at www.tommyswiss.com.au [1], please add the item to cart and enter your postcode to check the delivery cost or you will find out the delivery cost for the products in your shopping cart when you checkout. For items l...
All orders will be processed and dispatched on the same day or next working day after we receive your payment. We will email you a receipt once we receive your payment. Please note if payment is made by Internet banking or EFT (electronic fund trans...
The colour availability of our chairs, bed frames and other products are all shown on our website. Due to popular demand, the available colours may change. If a colour you want is not listed on our website, it means we either do not stock that colou...
Due to the operational nature of our warehouse, customers are not able to pick up their orders. All orders must be delivered using our extensive courier network. This is a safety precaution so that customers are kept safe from any operating machinery.
Tommy Swiss processes credit card payment using eWay Payment Gateway, which provides a leading and award winning payment gateway solution for processing payments in real time. eWay is a reliable, compliant and secure eCommerce service provider, acknowledg...
The standard version that we have on eBay which is occasionally offered with a $0.99 no reserve auction is a standard version of the Monte Carlo design. Whilst it is crafted to a very high quality standard, the padding and thickness is not the same as ...
If the item on our website is marked as 'out of stock', it unfortunately means there are no immediate plans for restocking. Potential restocking of those items could be in 2-3 months time or even longer. For other items that are out of stock but bei...
Please email us photos showing the damage and also provide your customer name and best contact number so that someone can resolve the issue for you. Please note that if you have signed for the delivery as having been received in good conditions, the...
The Tommy Swiss range of mattresses are generally regarded as a medium firmness by industry standards. Each mattress uses the latest pocket spring technology, engineered to provide proper spinal support and excellent sleeping comfort. Typically, most p...
The courier will usually try to call prior to delivery to see if you are at home for larger items, although this is not always the case. If you are not at home, they will attempt to redeliver the item but unlike other online retailers, we do not charge...
If you have placed your order in our online store at tommyswiss.com.au, you will immediately see an Order Summary. If we have your email address, we will send you an email confirmation that your order has been placed and updates on its progress until i...
For all mattresses regardless of price, type or quality, it is normal to have a slight mattress body impression over time. This is particularly common among foam mattresses, and includes memory foam and latex type mattresses, and is also a common occur...
The Pillow Top or Euro Top mattress provides an extra layer of comfort. The primary difference between Euro and Pillow is in the stitching, Euro Tops are stitched directly to the mattress top with no additional materials or gap between the top layer and t...
Our mattresses are generally split into either a 'Euro Top' mattress or a 'Pillow Top' mattress, with some models also having an additional latex layer for added comfort. Generally speaking, the pillow top or euro top is a layer on top of the mattre...
If you prefer bank transfer as your selected payment method, please deposit or transfer your payment to our bank account shown below: Account name: Group Making Pty Ltd BSB: 083004 Account Number: 122026399 Bank Name: National Australia Ban...
We use posture sprung wooden slats (also known as ortho slats) for all our bed frames, which has been scientifically tested to increase the longevity of mattresses, and is soon becoming the industry standard. To find out more about the type of base ...
Our bed frames come in various types of upholstery. For example, we have genuine leather bed frames, and also synthetic leather bed frames. In addition, we also stock fabric upholstered beds as well! For more specifications on the particular bed you...
We accept VISA, Mastercard, bank deposit, internet bank transfer, PayPal. There is no credit card surcharge. Unfortunately, we do not accept C.O.D., American Express or any cheques. If you wish to pay by bank deposit or internet bank transfer, pleas...
We usually have king, queen and double size mattresses. We don't actually stock any king single or single mattresses at the moment. For any restock dates, please click on the item and view the product description.
As long as the item does not have a delayed dispatch date, we will dispatch your goods on the same day or next working day after we receive your payment - 99% of the time! After it has been sent out, we will email you the tracking number and courier's...
We use eBay's Selling Manager Pro system to automatically manage feedback. The system has been programmed to leave you a positive feedback automatically at the same time when you leave us a POSITIVE feedback if we have received your payment for the item.
All our instruction diagrams are online based in a PDF format. Once we dispatch your order, we usually email you a copy of the instruction diagram along with your item tracking number details. This is so that you are able to have a look at the installa...
We offer free shipping for some items such as selected bed frames which are typically more compact and easier to ship. For larger designer bed frames, we are unable to offer free shipping and this also applies to our mattress collection. This is because w...
For larger items, the courier will typically call prior to delivery. However, as we use a third party courier service we cannot guarantee they will call everytime. In anycase, we will always email a dispatch notice that includes your tracking number...
Most Popular 
 
Recent Articles